At Plumb Universe, your privacy is our priority. We are committed to protecting your privacy at all times, in all situations. The information we collect about you when you become a member is used to process your orders and to provide a more personalized experience on our site. Our site uses a 128 bit encrypted SSL to increase the security of our customer’s information.
Your Details
Registration
We do not require that you provide any information, nor create a username and password other than for purposes of purchasing products from our web site. In addition, the option of creating a username and password is provided only in the event that customers plan to use our site to purchase products from our web site in the future and would like to keep their contact information on file with us for that purpose. Upon registering, users will receive confirmation that their information has been placed on file with us and, when applicable, a username and password have been created. Your address details are not required for registration and will only be required during a purchase from Plumb Universe.
Orders
If you purchase a product or service from us, we request certain personally identifiable information from you on our order form. You must provide contact information (such as name, email, and shipping address) and financial information (such as credit card number, expiration date). We use this information for billing purposes and to fill your orders. If we have trouble processing an order, we will use this information to contact you.
How Do We Use the Information We Collect?
When you become a Plumb Universe member, we ask you to fill out a form that requests your name, address and e-mail address as well as some demographic information such as gender.
Plumb Universe will NOT share data with trusted partners to help us perform statistical analysis.
Your contact information is solely used to verify and process each transaction in real time via PayPal Payments Pro system and solely process your order. This information will NEVER be sold, given, rented or traded to others for purposes other than order fulfillment
Correcting/Updating Your Personal Information
After becoming a Plumb Universe member you may correct/update your personal information by clicking on the ‘My Account’ link. The changes you make will be reflected in our databases instantly. If you wish to deactivate your account, please contact us trough the ‘Contact Us’ section.
Information Sharing and Disclosure
Aggregate Information (non-personally identifiable)
We do not share aggregated demographic information about our userbase with our partners and advertisers.
Personally identifiable information
We only store information that you provide and choose to store in your account profile.
We do not share your profile with other third parties.
Agents
We use an outside shipping company to fulfill orders. These companies do not retain, share, store or use personally identifiable information for any other purposes.
Service Providers
We use PayPal Payments Pro to provide credit card processing on our site. PayPal Payments Pro is prohibited from using your personally identifiable information for any other purpose.
Other Third Parties
We also use various shipping providers that are prohibited from using your personally identifiable information for any other purpose.
Site Security
Security
The security of your personal information is important to us. When you enter sensitive information (such as credit card number) on our order forms, we encrypt that information using secure socket layer technology (SSL).
We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
If you have any questions about security on our Web site, you can send an email to us at info@plumbuniverse.co.uk.
Site Security
All Plumb Universe employees take your personal information very seriously. All employees must learn and obey our security policies. Access to member personal information is limited to key management personnel and our member services department.
Credit Card Information
Credit Card details are only required during a purchase from our website. The details are only used for processing by Paypal Pro system. We do not see or store your credit card details.
ID [Address] Verification
We use PayPal Payments Pro payment gateway to verify your credit card billing information, in order to ensure that the user is the person identified on the credit card and to insure against fraud.
Communications
Promotional Emails
From time to time we may send out email messageson products, special deals & promotions, if and only if you have opted in to our email newsletter. In addition, you will receive communication from us 1) if you contact us for a particular reason, 2) to receive your orders, or 3) we need to contact you for administrative purposes. Administrative e-mails will not contain promotional materials. If you choose to receive our News Letters, they will contain promotional materials from Plumb Universe
Newsletters
When you register with Plumb Universe you are given the choice of opting in to our newsletter, which provides information about special offers, promotions and product announcements. We also provide the option of creating a username and password if you wish to keep your information on file with us for intent of doing business with us again.
Choice/Opt-out
If you no longer wish to receive our newsletter and promotional communications, you may opt-out of receiving them by following the instructions included in each newsletter or communication or by emailing us at info@plumbuniverse.co.uk.
Service-related Announcements
We will send you strictly service-related announcements on rare occasions when it is necessary to do so. For instance, if our service is temporarily suspended for maintenance, we might send you an email.
Generally, you may not opt-out of these communications, which are not promotional in nature. If you do not wish to receive them, you have the option to deactivate your account.
Customer Service
Based upon the personally identifiable information you provide us, we will send you a welcoming email to verify your username and password. We will also communicate with you in response to your inquiries, to provide the services you request, and to manage your account. We will communicate with you by email or telephone, in accordance with your wishes.
General Information
Our Use of Log Files
When you visit our site we automatically log your IP address, your browser type and your access times. We utilize this information to conduct site performance evaluations, to see where visitors are coming from and to keep track of click stream data (the screens our users visit on our site). This data helps us to determine what content our members find most appealing so that we can maximize your enjoyment of the site. Log files are not tied to personally identifiableinformation.
Our Use of Cookies
Cookies are pieces of information that your browser stores on your computer’s hard drive which identify you when you enter. The ability to select products on our site is not cookie-driven. We may use session cookies to provide a seamless experience on the site and to combine with our log files so that we can understand our site traffic and analyze our demographic information in aggregate form. A session ID cookie expires when you close your browser.
Links To Other Sites
This Web site contains links to other Web sites. Please note that when you click on one of these links, you may be leaving the Plumb Universe site and entering another Web site. These sites may independently collect or request information about you and we encourage you to read the privacy statements of these linked sites as their privacy policy may differ from ours.
Business Transitions
In the event Plumb Universe goes through a business transition, such as a merger, acquisition by another company, or sale of all or a portion of its assets, your personally identifiable information will likely be among the assets transferred. You will be notified via email and prominent notice on our Web site for 30 days of any such change in ownership or control of your personal information.
Changes in this Privacy Statement
If we decide to change our privacy policy, we will post those changes to this privacy statement, the homepage, and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy, we will notify you here, by email, or by means of a notice on our home page.
Legal Disclaimer
Though we make every effort to preserve user privacy, we may need to disclose personal information when required by law wherein we have a good-faith belief that such action is necessary to comply with a current judicial proceeding, a court order or legal process served on our Web site
Contact Us
If you have any questions or suggestions regarding our privacy policy, please contact us at: {CONTACT_TEL}, or by emailing us at info@plumbuniverse.co.uk