Delivery Information

Your order is given our personal attention and like all enquiries is dealt with as quickly as possible.

If you have any special requests regarding delivery or your order in general, please e-mail us. We understand how frustrating dealing with many other mail order companies can be and we endeavour to meet and exceed all your expectations with one-to-one personal service.Delivery charges and available services are dependant on final destinations. NB Deliveries to Ireland, Eire and Channel Isles are not currently available via our website.

Delivery Charges
**FREE SHIPPING FOR ALL ORDERS OVER £50.00**(Except Sanitary Ware)

The delivery charge is calculated by the products orders, each product having its own delivery charge depending on the delivery location.

All delivery charges are indicated next to each product. IF YOU ORDER MULTIPLE ITEMS ONLY THE HIGHER DELIVERY CHARGE APPLIES.

Tracking Your Order
You will be able to see the status of your order by logging into your account.BR>

Missing, Damaged or Incorrect orders
All products are dispatched in perfect condition. Please check your item at the time of delivery. If you notice that items are missing or damaged then please email us with you order number within 72 hours.WE CANNOT COVER DAMAGED ITEMS IF YOU SIGN IT AS CHECKED AT DELIVERY.

Overseas Delivery
Unfortunately We are currently unable to send goods to customers overseas.

Liability
All deliveries are subject to clearance of funds and stock availability, this combined with the third party nature of courier services means that, whilst we always try to keep to promised delivery dates, occasionally goods may arrive late. Invariably this is to do with factors outside of Plumb Universe control. For this reason we cannot offer guarantees on delivery dates or accept any liability for losses as a result of late deliveries.

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