1. General
1.1. These Conditions shall supersede all earlier conditions of Plumb Universe.
1.2. 1.2. These conditions shall take precedence over any conditions of the Customer and shall not be varied without the written consent of a director of Plumb Universe.
2. Definitions 2.1.
DPC means Plumb Universe of 102 Bradford Rd, Dewsbury, West Yorkshire, WF13 2EW, UK 2.2. “Customer” means the person, firm or company buying or agreeing to buy goods and services from Plumb Universe. 2.3. “Price Paid” means the price paid by the Customer for the Product excluding carriage and any credit surcharge. The Price Paid is stated on the Order Confirmation. 2.4. “Order Confirmation” means the acknowledgement of the Customer´s order sent to the Customer by Plumb Universe. 2.5. “Product” means any computer components supplied to the Customer by Plumb Universe.
3. Prices and Ordering
3.1. Unless otherwise stated all prices are inclusive of value added tax and exclusive of delivery.
3.2. The price payable by the Customer will be the price current at the date of the order.
3.3. Reservation of Products does not constitute an order and is not binding on either party.
3.4. Orders are accepted by writing, Internet, telephone or fax. Orders are only binding when Plumb Universe accepts payment in full for the order and the customer receives payment confirmation in writing.
3.5. Acceptance of your order and the completion of the contract between you and us will take place on dispatch to you of the products ordered unless we have notified you that we do not accept your order or you have cancelled it.
3.6. Errors and omissions are excepted. Images are for illustrative purposes only.
4. Payment
4.1. Payment is due at the time of order.
5. Delivery 5.1.
Any delivery date stated is only a warranty by Plumb Universe to use reasonable endeavours to effect delivery by that date. No liability will be accepted by Plumb Universe for failure to meet a stated delivery date.
5.2. Products supplied by Plumb Universe are delivered at the risk of Plumb Universe. If a Product is damaged,incorrect or missing we must be contacted via email within 72 hours of receipt No claim for loss or damage will be allowed if the Customer claims outside the above time limit. 5.3. If payment is made by credit or debit card, delivery will be made to the statement address of the cardholder.
6. Consumer Rights
6.1.If you are a consumer (a private person buying for their personal use) then you may cancel your purchase as described in the Customer Services section. In the case of missing,incorrect or faulty items WE MUST BE CONTACTED VIA EMAIL WITH THE ORDER NUMBER WITHIN 72 HOURS. For non-faulty items we can allow returns for 30 days only.We cannot give any refunds or replacements after 30 days.
6.2. If a customer wishes to return Products not covered by clause 6.1 then such Products will be accepted at the discretion of Plumb Universe.
7. Guarantee
7.1. If within 12 months of being delivered a defect in any Product is discovered which is directly due to faulty goods or workmanship, or if a valid claim is made under 5.2 above, then Plumb Universe shall at its option repair or replace the Product free of charge for labour and materials.
7.2. A Product covered by a direct warranty from the manufacturer is not covered by this guarantee. The Customer will receive a warranty direct from the manufacturer and should claim under this warranty.
7.3. The Customer should return the Product in its original packaging to Plumb Universe at the address above. Prior authorisation must be obtained for any returns by contacting Plumb Universe customer services and obtaining a Returns number, which must be quoted in any correspondence.
7.4. All Products are sold as individual components. All returns must comprise of only the defective Product.
7.5. If any item is returned which is found not to be faulty by our technicians, then a charge will be made for return carriage insurance and administration.
7.6. This clause does not affect your statutory rights.
8.1. In case of delays caused by circumstances beyond the control of Plumb Universe or it´s suppliers, Plumb Universe shall have the right to either suspend delivery or to cancel the contract (giving a refund) without liability. 8.2. Examples of Uncontrollable Events are (by way of example and not limited to) strike, lockout, riot, revolution, war, epidemic, working difficulties, transportation difficulties, fire, and failure of suppliers or official regulations.
9. Customers Obligations
9.1 You are responsible for your own choice of Product and the suitability for any particular purpose. You must ensure that any Products are compatible. 9.2. Images are for illustration purposes only. 9.3. Specifications are correct as per maunfacturer information. 9.4. You must provide reasonable courtesy information and co-operation to Plumb Universe.
10. Title and Risk
10. Title and Risk
11.0. Until full payment has been received by Plumb Universe for all Products whatsoever, supplied at any time by Plumb Universe to the Customer: –
10.1.1. property of the Products shall remain in Plumb Universe;
10.1.2. the Customer shall store the Products in such a way that they can be readily identified as being the property of Plumb Universe, and at all times in accordance with Plumb Universe recommendations;
10.1.3. subject to 10.1.4 and 10.1.5 below the Customer shall be at liberty in its own name (but not on behalf of or in the name of Plumb Universe) to sell the Products in the ordinary course of business, on the basis that any proceeds of sale shall be the property of and be held on trust for {COMPANY_NAME};
10.1.4. Plumb Universe may at any time suspend or revoke the Customers power of sale by notice in writing to the Customer if the Customer is in default for longer than 14 days in payment of any sum whatsoever due to Plumb Universe or if any Bill of Exchange, cheque or other negotiable instrument drawn or accepted or endorsed by the Customer is dishonoured on presentation for payment;
10.1.5. the Customer´s power of sale will automatically determine if a Receiver is appointed over any of the assets or the undertaking of the Consumer or a winding up order is made against the Consumer or the Consumer goes into voluntary liquidation (otherwise than for the purpose of reconstruction or amalgamation) or causes a meeting of, or makes any arrangement or composition with creditors or commits any act of bankruptcy;
10.1.6. upon revocation of the power of sale under clauses 10.1.4 and 10.1.5 above the Customer shall place the Products at the disposal of Plumb Universe, who shall be entitled to enter upon any premises of the Customer for the purposes of removing the Products from the premises.
10.1.7. The risk in the goods shall pass from the seller to the buyer upon delivery of such goods to the buyer. However, notwithstanding delivery and the passing of risk in the goods, title and property in the goods, including full legal and beneficial ownership, shall not pass to the buyer until the seller has received in cash or cleared funds payment in full for all goods delivered to the buyer under this and all other contracts between the seller and the buyer for which payment of the full price of the goods thereunder has not been paid. Payment of the full price of the goods shall include the amount of any interest of other sum payable under the terms of this and all other contracts between the seller and the buyer under which the goods were delivered.
11. Marketing Emails
11.1 ‘Marketing Emails’ refers to any promotional email communication. The information transmitted in these emails is intended only for the person(s) or entity to which it is addressed and may contain proprietary, confidential and/or privileged material. If you have received an email in error, please contact the sender. Although the emails and any attachments are believed to be free of any virus, it is the responsibility of the recipient to ensure that they are virus free and no responsibility is accepted by the sender for any loss or damage arising in any way from the receipt or use thereof. Errors and omissions are excepted. Images are used for illustrative purposes only. Prices valid for the indicated time period only. Offer pricing only available on the online store. Retail prices apply through the Trade Counter and Telephone Sales.